Customer Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you become a user of the Social Rx Connect application (the application).
Personal information we collect
When you use the Social Rx Connect application we automatically collect certain information about you (name, e-mail address, telephone number, job role, activity within the application) and about the device you are using (IP address and time zone).
How do we use your personal information?
We use your personal information to maintain a professional relationship with you and have the capability to identify you and respond to any queries or resolve problems. It is important for professional and legal obligations that we are able to maintain an audit trail of your activity when utilising the application. We also anonymise patient/client data, when authorised by our customers, for statistical and analytical purposes; this makes it safe to use as individuals cannot be identified.
Sharing your personal information
We do not routinely share your personal information. However, we may be required to share your personal information to comply with applicable laws and regulations.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Please note that we process your personal information in order to fulfil the contract that we have with you or your employer or where necessary to safeguard our legitimate rights as a company. This processing is not optional and does not legally require your consent.
Data retention
We will retain the limited personal information we hold about you for the duration of any contract that we have with you or your employer and for a period beyond that where you might potentially be a future customer. Note that once the contract has terminated you may exercise your right to request deletion of your personal information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@socialrx.co.uk or by mail using the details provided below:
Social Rx Connect
Headingley Enterprise & Arts Centre
Bennett Road
Leeds LS6 3HN
Telephone: 0330 1112842
Email: info@socialrx.co.uk